Refund policy

Lost/Stolen/Damaged Shipments:

We can't be responsible for packages after they are received by the carrier. Unfortunately it is out of our control at that point. To protect yourself, we encourage you to purchase the Navidium Shipping Protection that is offered in your cart. The cost is very minimal, but the peace of mind is priceless.

Please contact us immediately at sherry@lyric-lane.com to initiate a claim for lost, stolen, or damaged packages.

Faulty Products:

If you believe your product to be faulty please contact us with the details of the fault and any photos. Items sent back without first contacting me will not be refunded or returned.

Any items that are to be returned will be assessed and will either be replaced or refunded accordingly. Refunds are issued on the cost of the product only and not any postage costs incurred.

Refunds will be issued in the same manner in which the goods were paid. If product was paid for with Credit Card, you will need to provide the same credit card details for the refund. If you are unable to provide the same details, the refund will not be able to be processed.

Refunds will not be offered on change of mind purchases or if you do not like the scent ordered. Please ensure you read scent descriptions prior to purchasing.

Due to health and hygiene concerns, any bath and body products purchased cannot be returned or refunded if the seals are broken or damaged. Please be sure to read all ingredients listed in the description and contact me prior to purchase if you have any concerns or questions.